FAQ New Style Preview

The Basics

How long will my order take?

How long will my order take?

How long will my order take?

Most orders will be processed within 1-3 business days of your purchase. After it's shipped out, average delivery times are 2-5 business days, depending on your location. There may be some delays when there is a sudden, large influx of orders.

If it's an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there's nothing we can do on our end to expedite that process.

Why hasn't my order shipped out in the standard time?

There may be some delays when there is a sudden, large influx of orders. Also, be sure to double-check the product description -- was your purchase for a pre-order? Some of our top designs sell out faster than we can make them, so this can add a few days to your order's processing time.

Why hasn't my tracking information updated?

Some shipping providers don't offer real-time tracking information -- they might delay updating the tracking locations by several days. Rest assured, your package is still on its way to you and probably further along than it looks.

Where is wicked clothes located?

We’re located in the United States of America! Our shipping facility is located in Orlando, Florida.

If a product is sold out, will it ever be restocked?

If an item sells out, it will usually be restocked within a few weeks. If you would like to purchase a sold out item, the best thing you can do is go to the product page and sign up to receive an e-mail notification when it comes back in stock. 

I placed an order but it said my address was 'unconfirmed'. is this a problem/how can i fix it?

There's no need to worry. Whether or not an address is confirmed is a PayPal feature that won't in any way affect your order with us. 

General shipping questions

I just placed an order, but i accidentally put in the wrong shipping address! what should i do?

We process our orders very quickly. Sometimes, an order will be packaged minutes after it has been placed. If you gave us an incorrect shipping address it’s very important that you send us an e-mail as quickly as possible with the incorrect shipping address and the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best. 

International shipping questions

Do you ship worldwide?

Most of our products can be shipped anywhere in the world!

How much does shipping to my country cost?

Just add the item(s) you want to your cart and select the destination country of your order and it will give you a shipping quote!

The customs information says that my international order is stuck at a sorting facility! what does that mean?

Customs information for international orders is not quite the same as tracking information. Customs information is only updated when it is relevant to the customs process. Even if it appears that your order is “stuck” in a sorting facility, there’s no need to worry – your order is likely much further along than it appears.

When my international order arrived, i was charged a small fee! why is that?

The shipping charges you paid us only cover the cost of shipping the product to you. Some countries charge an import tax upon any purchase you make that comes in from a different country. Because we cannot keep up with the tax laws of every country in the world, we expect you to know the laws of your country better than we do. We are not responsible for any such taxes and fees that you may be subjected to.